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Question  posted by OSB on Oct 21, 2009 21:27
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dhtmlxGrid print view function problem.

Hi,

We are using dhtmlxTreeGrid print option. When we call the printview function, it is opening blank window with Access denied script error.

Could you please suggest us, what is the cause for this problem.

Thanks and Regards,
OSB.

Answer posted by dhxSupport on Oct 22, 2009 02:59
Such issue may occurs if pop up windows are blocked in your browser.
Answer posted by OSB on Oct 22, 2009 20:00

Hi,

Thank you for your quick reply. Popup windows are not blocked. We are able to access popup windows in other functionality from our application.

Could you please help us for finding issue.

Thanks and Regards

OSB.

Answer posted by Stanislav (support) on Oct 23, 2009 09:04
The pop-up blocker uses next logic ( in most case )
 - if window opened after some user event ( click ) - allow it
 - if window opened just from the script - block it

So if you calling printView not from user's click event - it may be blocked.