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Question  posted by Richard White on Nov 25, 2007 11:33
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Response Times

Hi,

Just wondering what your response times are. i bought this product from you and have asked various questions since Friday morning, it is now Sunday evening and still waiting for answers. my clients are also waiting for software and i need to know your response times to my questions instead of just wondering when you will be getting back to me.

i don't mean to sound annoyed i only want to know what response times to expect so i can plan when to ask questions and when not to

thanks
Answer posted by Stanislav on Nov 26, 2007 02:45
>>Just wondering what your response times are. i bought this product from you and have asked various questions since Friday morning

The support works
    Monday-Friday : 9AM - 6PM GMT
    Sunday,Saturday : only critical level issues

The common response time (if question come in working hours) -  1 hour