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Error loading dataset

We have Tree and Grid structures in our application.Already , we have purchased and are using the dhtmlxTree , now planning to purchase even dhtmlXGrid.

While working with the dhtmlXGrid standard version , we are facing problems in loading the dataset.
The Grid does not even load datagrid with 40 columns and 50 rows , it gives error message "Error Loading XML".
We tried to trace out the problem related to the synatx , but the same syntax works fine for less number of rows.So , the
issue should not be with our code.

Kindly provide the resolution for this on urgent basis.

Thanks in advance.

There is no hardcoded limitation on count of rows or columns ( online samples include grids with thousands of rows )
The "Incorrect XML" error appears only in case of not valid XML , it may be caused by some syntax error in XML , or by sending data with incorrect content type.

If problem still occurs for you - please send a sample of XML which causes problem for you ( you can send it directly to support@dhtmlx.com )