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Question  posted by Hans on May 18, 2008 15:16
open dhtmlx forum
Knowledge Base feature request II

Hi!
When posting an answer/question/comment to somebody elses question, I get no email if and when your support team answers. Please include a field for email when posting comments/answers. Now I need to keep track of the questions manually.
For example, I have posted a question at
http://dhtmlx.com/docs/products/kb/index.php?s=normal&q=1634
where the solution your support suggested does bring some unwanted behaviour to the grid. Now I am not sure on how I will find my way back to this KB article, unless I keep a link myself and check it manually every now and then.

How do you recommend that we best work with your KB in cases like this? Should I post a new question instead?

Thanks!
Answer posted by Support on May 19, 2008 06:48

>>I get no email if and when your support team answers.
Yes. This is definitely a problem, we will look how to improve situation.

>>Should I post a new question instead?
If such situation occurs once more - you can post a new question with reference to original one, this is a best solution for now.